It's really been great because people will call IT for a solution, and they're like, oh, no, for what you need, you need to call James over in Web and Digital Management. He has a great solution.
My name's James Bobbitt. I'm the director of Web and Digital Management for Willis-Knighton Health System in Shreveport, Louisiana.
What were the challenges before using Formstack?
Before Formstack, what we would have to do is build out a true application for every project. So if somebody needed a survey, we would have to build up a database and then build up the application. And you're talking a couple of weeks of development time for that alone. And then, we got a lot of projects too where we wanted a solution, but there was just nothing that made sense or that was simple enough to actually implement that would work for everyone.
What outcomes has Formstack helped you achieve?
One of our biggest complaints from patients is how long it takes us to fill out patient paperwork? And our goal for 2022 was to make everything more convenient for the patient but also get better data. So our goal was to take the Formstack documents, both forms of document solution and allow the patient to enter the data when it was convenient for them. Rather than in the waiting room, it was a quick win and everybody agreed that this was the way to go.
So we started rolling this out to a variety of our clinics. And once it called on it just really just took off for us like a shooting star. The offices seemed to be loving it, and we have more and more clinics coming online every few days. And I already have it up in probably 75% of all of our clinics. What normally would it take in 25 to 30 minutes is cut down to a three-minute, three- to five-minute waiting time in the clinic.
The integration is so great because it allows us to send that data over. And when it arrives in the clinic email or inbox, it's the form that our clinics are used to, but also it's the authorized medical record that they can input into the EHR for the patient. And not only that but also has the health insurance information so that they can go on and verify all of the insurance coverage and call the patient back and let them know what the copays will be, et cetera.
Would you recommend Formstack?
I recommend it to anyone who has a problem that they need fixed. Formstack has the answer for you.
FormsPower your data collection with versatile online forms that don't require any coding to set up.
DocumentsSimplify document preparation so you can focus your efforts elsewhere.
SignEliminate paperwork for good by letting people review and sign documents from anywhere.
Formstack SuiteStreamline tedious tasks and keep your team organized with Formstack’s suite of productivity solutions.
Forms for SalesforceSecurely collect and manage data all within your Salesforce org with our market-first native forms solution.
Documents for SalesforceRobust document generation for all your business needs and integrated with Salesforce - from proposals to contracts and invoices.
